Support
Important Notice
End-of-Support (EOS) Notice
SecurEnvoy SecurAccess v5.x.xxx, v6.x.xxx, v7.x.xxx, v8.x.xxx
SecurEnvoy is continually evolving our products and service offerings to ensure we live up to the security standards you have come to expect from us. To achieve these standards, our team is not able to continuously support older, outdated versions of our software products from time to time. In order to continue future enhancements, today we are announcing the end-of-support dates for SecurAccess versions prior to version 9.x.xxx.
You can download the full notice here which includes information on the dates, migration opportunities and support.
This policy outlines how we handle support for software products that we have discontinued and if you have questions or would like more information, email us at support@securenvoy.com or call your regional SecurEnvoy office.
WINDOWS SERVER 2012 & 2012 R2 (TLS 1.2)
The software industry has been moving away from the TLS 1.0 and 1.1 protocols, in preference of the more secure TLS 1.2.
As part of SecurEnvoy's commitment to deliver secure software products to market, support for TLS 1.0 and 1.1 will be phased out in future SecurAccess software releases from 2019, including the Mobile Authenticator App.
Customers running SecurAccess on Microsoft Windows 2012 & 2012 R2 operating system is advised to update the OS with the latest Microsoft patches and enable support for TLS 1.2.
The following Microsoft article provides guidance to enable TLS 1.2.
Microsoft TLS 1.2 Enablement Guide
New 9.3.503 Release - Important Android Push Notifications
IMPORTANT - Android Push Notifications SecurEnvoy is…
SecurEnvoy, 11/03/2019, Developers
End of Support Notice for SecurAccess v5.x.xxx, v6.x.xxx, v7.x…
SecurEnvoy is continually evolving our products and service offerings…
SecurEnvoy Support Team, 30/11/2018, Developers
Version 9.3 Released
Release SecurEnvoy is proud to release the latest version, v9.3,…
SecurEnvoy, 26/08/2018, DevelopersDeveloper Guides are available to ensure implementation, use and management of our technologies is as convenient as possible.
Authentication Guide
RESTful API
.NET Api for Auth or Admin
Administration SecurEnvoy server via .NET
Documents and Resources
We offer a variety of guides as well as release notes and version information to keep our clients up to date and aware of all changes, updates and features.
Server Administration Guide
Server Installation Guide
SecurAccess Security Hardening Guide
Mobile Authenticator Customization
SecurAccess Upgrade Journey
Full Historic Release Notes
Windows Login Agent
Microsoft Server Agent
Downloads
To request access to our product software, please click the links below;
SecurEnvoy version 9.3.503
Request Full Product Set-HTTP
Important Notice
Version 9.3 is now available. Additionally, as part of our commitment to providing the most secure products on the market, we regularly check the security of our own product for known threats. As a result of these routine practices, we have a v9.3 release categorized as a High Priority Security Release. We recommend that all customers running v9.2 upgrade as soon as possible to v9.3 (available here).
We also recommend the use of a download manager for http users who experience difficulty downloading.
Prerequisites
Supported OS - Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2 or Windows Server 2016. IIS must be Installed with the default website
SMS Gateway - This trial license allows for a number of free SMS messages via AQL and CM. To use this, the security server requires a connection to the internet via https (non authenticating proxies are supported).
Service Account - For direct LDAP user integration, an admin account with read all and write access to the TelexNumber attributes in Active Directory or other supported LDAP server (for Active Directory, any account in the domain admin group or a user account with write access to primaryTelexNumber and TelexNumber see Server Installation Guide section 6.2 for more information. Alternatively if no external LDAP integration is required select LDAP type "SecurEnvoy managed Users".
App Downloads
Our solutions are available on a wide variety of application platforms.
iPhone / iPad
Android
PC / Mac Downloads
Our solutions are also available on a variety of operating systems.
PC Soft Token
Mac Soft Token
SecurEnvoy Cloud
SecurEnvoy Cloud Connector Agent Software
Connector Agent
Connector Deployment Guide
SMS Gateway
Back in the early days of authentication, organizations were reliant on hardware tokens to generate a secure passcode. But that solution was clumsy and prone to unforeseen expenses – with tokens frequently lost, broken or expiring.
Modern tokenless systems use mobile devices to make rollout and management much easier. Here at SecurEnvoy, we brought the first-ever tokenless two-factor authentication market.
Technical Support
SecurEnvoy operates through a number of highly trained channel partners that bring the added benefit of technical expertise in our products and the third party products integrations. Your first point of call should always be with your reseller. If you need any additional assistance, contact us at support@securenvoy.com.
